How to control phone call costs?

Any medium or large company or organization that has a PBX is faced with the issue of controlling the use of funds for telephone calls. This can be especially relevant for government agencies, because they spend not their personal funds, but taxpayers' funds. There have long been organizational methods where orders at the enterprise stipulate the specifics of the use of telephone communications. But as practice shows, these orders are not always carried out by all employees. Can this be done using computer programs? Yes, this is exactly what the Tariscope Enterprise (hereinafter Tariscope) call accounting system from SoftPI is. And this is proven by the fact that this system has thousands of users in more than 40 countries.

How does Tariscope do it?

First, Tariscope has a rather unique feature compared to similar systems, namely the restriction feature. This feature allows the system administrator to set limits on the use of either any or a specific type of telephone traffic for specific subscribers or for a group of subscribers. After the limit is exhausted, Tariscope sends commands to the PBX, which changes the class of service of the subscriber, or group of subscribers, if the limit was set for a group of subscribers. With the beginning of a new month, Tariscope automatically restores the previous value of the class of service to subscribers to whom the limit was set. Thus, a company that has a monthly budget for telephone calls will strictly adhere to this budget.

Secondly, Tariscope contains a large number of opportunities for analyzing calls made. These are views for calls that allow you to choose the order and the required number of fields describing the call, sorting information by any field, filter data by various criteria, and group data by different fields, as well as a large number of various report forms. All this allows you to get a complete picture of how departments and subscribers use funds for telephone conversations.

Finally, Tariscope allows subscribers to access information about their calls through the Tariscope Personal Area, where subscribers are allowed to categorize their calls, for example, business or private. The head of the department has the opportunity to check this information on the calls of his subordinates, and if necessary, edit the categories. As a result, in Tariscope it is possible to generate reports by call categories, and if the company considers it necessary, to reduce the cost of their private telephone conversations from the employees' salaries. If you have any doubts about the above Tariscope capabilities, we suggest downloading Tariscope and testing it for free.