Chapter 3 The Tariscope program
3.5 Working with views
3.5.11 Filter by related calls
Tariscope contains a special option of filtering for the related records in a view for calls. The related records contain information that relates to one call such as a call transfer, conference and so on. One such record displays call data about one stage of such calls.
Tariscope allows distinguishing the related records in a view. For this, right-click on the call table. In the appeared menu, select the Highlight related records item. When you move a focus on one of these records, a background of the records becomes grey.
There is a special view where the related records display. To invoke the view, right-click on the call table and in the appeared menu, select the Show related records item. When in the view for calls a focus is located on the related record, all related records are displayed in the Related record view.
Sometimes it is difficult to find all related records belonging to one call. For this purpose, use a filter for the related records. Select a record that belongs to one of stage of a call transfer, conference or similar calls and, right-click on the call table. In the appeared menu, select the Filter by related calls item. The view for calls will display all related calls that belong to the call.