Tariscope Personal Area

Introduction

Tariscope system provides information about calls, account status, and much more not only for system administrators or Tariscope users, but also for subscribers (customers). For this purpose the Tariscope Personal Area has been developed. A Tariscope license includes the Tariscope Personal Area (hereinafter Personal Area) but the Persoanal Area has a separate installation package.

Any subscriber of PBX or customer of telecom service providers can have an access to the Personal Area via the Web.

What can subscriber (customer) do in the Personal Area? He can:

• view information about his calls, IP traffic and their costs;
• view information about calls of a subscriber group if he has appropriate rights;
• set a category for any of his call, for example: Private, Business, Partner, etc.;
• view and edit personal information;
• view account status;
• execute payments for telecommunications services;
• obtain different documents such as the calls reports, invoices, agreements, etc.;
• find a required area code;
• find a required phone number in the corporate telephone directory;
• send an issue to the Tariscope administrator.

The Personal Area is accessible on a computer, tablet or smartphone.

Below we will consider in detail each feature of the Personal Area.

Features of Pesonal Area

After a subscriber enters URL address of the Personal Area, he receives the Web page as shown in Figure 1. 

Figure 1

Today the Personal Area is accessible on the following languages:

• English;
• German;
• Ukrainian;
• Russian.

Choice of language is performed automatically by the language that is set on the computer, tablet, or smartphone.

To enter into the Personal Area, subscriber can use an email address or login that are used to enter to the computer, if the Personal Area was configured to works through Active Directory (Figure 2).

Figure 2

A subscriber must get the type of login, which is used in the Personal Area, from the Tariscope administrator. 

When subscribers use an email address as a login, the Tariscope administrator must also set the initial passwords in the system and pass them to subscribers. The subscriber can later change this password in the Personal Area.

Personal data

This mode allows a subscriber to view general information including a contact, list of phone numbers, rate plan etc. The example of the Personal data page is shown in Figure 3.

Figure 3

If it is allowed in the configuration of the Personal Area, a subscriber can change this information. In this case a subscriber must click on the Change profile data button and on the appeared page (Figure 4) enter the required data.

Figure 4

Personal account

The Personal account page is intended for the Tariscope Provider edition. It allows a customer to view his account status for the selected month, namely:

• summary of the account, which shows the debt at the beginning of the month, charges for the month, the monthly payment and debt at the end of the month;
• charged services for the selected month;
• details on the charges;
• aggregated data on the charged services for calls and / or IP traffic.

The example of the Personal account page is shown in Figure 5.

Figure 5

Calls

This page allows subscribers to view information on their calls for the selected month. For example, subscriber can view a list of unanswered calls. 

Subscriber can filter calls information by type of calls:

• incoming;
• local;
• long distance;
• international;
• mobil.

The example of the Calls page is shown in Figure 6.

Figure 6

The subscriber can sort the table on any of columns or filter calls.

To sort the table, click on the title of the required column.

To filter calls on date, in the Period from and To boxes, enter the required time period.

To filter data on the call type, click in the Call type box and in the appeared menu, select the required types of calls.

To choose data on the complex filter, enter the required value in the boxes located under the table.

Subscriber can copy data of the table to clipboard or file with the following extensions: CSV, XLS, PDF.

In addition, the subscriber can set category for his calls. To do this, he must click on required row in the Category column, and in the appeared menu, choose a category for this call. The menu contains only those categories which are enable in the configuration.

Calls of group

If the subscriber is specified in the Tariscope system as a manager of a subscriber group, the Calls of group page is available for him. This mode allows to view, filter and sort the calls information on all subscribers or selected subscribers.

The example of the Call of group page is shown in Figure 7.

Figure 7

As seen in Figure 7, in contrast to the Calls page discussed above, the page contains the Subscribers box that allows you to select a list of required subscribers. If anybody is not specified in this field, information about calls all subscribers of the group will be displayed. The rest of this mode is similar to the Calls mode. 

IP traffic

You can use this page if Tariscope is used to collect information about IP traffic. This page allows to view general information about IP traffic for the selected month (Figure 8).

Figure 8

Documents

The Documents page allows a subscriber to view, filter, sort and download any of the documents that have been allowed by the Tariscope administrator. This can be invoices, contracts, information about rate plans, reports on calls or IP traffic in graphical or tabular form, and others.

The example of the Documents page is shown in Figure 9.

Figure 9

Payments

The Payments page is applied only to customers of telecom service providers, which are used the Tariscope Provider billing system. It allows a customer to pay for telecommunications services using one of the following payment systems:

• PayPal,
• WebMoney,
• Liqpay,
• Privat24,
• using PIN code on the pre-paid cards.

The Payments page is shown in Figure 10.

Figure 10

If you are a telecom service provide and you want to use another payment system, contact SoftPI. We are ready to update Tariscope. 

Issues

The Issues page provides the feedback for subscribers with the Tariscope administrator. A subscriber can create an issue, request an invoice, change of tariff plan, etc and trace the answer of administrator. The mode can be used with the Tariscope Enterprise or Tariscope Provider editions.

The example of the Issues page is shown in Figure 11.

Figure 11

Like tables of other modes, the table allows a subscriber to sort data by any column.

Subscribers directory

This page allow for a company that is used Tariscope to provide a phone directory for its employees. The Subscriber directory page displays only those subscribers that were allowed by the adminitrator. When you choose this item of menu, the page appears similar as shown in Figure 12.

Figure 12

The table contains a list of subscribers group (units, departments) and subscribers of root level. To view subscribers of any group, click on the its name. The table will display content of the selected group as shown in Figure 13.

Figure 13

To find the required subscriber, enter in the Search box his name and click Search.

Dialing codes directory

The Dialing codes directory mode allows to find a required country or area code. The mode can be applied with the Tariscope Enterprise or Tariscope Provider editions. If you choose the mode, the page appears that is similar to shown in Figure 14.

Figure 14

The content of the page depends from a provider that is selected at the configuration of the Personal Area. 

To find a country or area code, in the Search box, enter a country or area name, and click Search. 

If you click on an area name in the table, a sublevel of directory opens.

You can find information about other features of Tariscope Enterprise on the page.
You can find information about other features of Tariscope Provider on the page.