Advantages of the Tariscope call accounting system for large companies
As you know, call accounting systems, including Tariscope Enterprise (SoftPI), are used to collect and analyze call data usage (CDR, SMDR, AMA, and others), which allows you to optimize the costs of telephone calls, increase the productivity of company employees related to telephone calls, detect and prevent telephone fraud, and also to improve the company's customer service.
What advantages can the Tariscope Enterprise system provide compared to similar software for large companies?
Often large companies have a branched structure, when parts of the company are in different cities and places. At the same time, different telephone systems from different manufacturers can be used in different offices of the company. Therefore, for centralized collection and analysis of call data throughout the company, there is a need to have software that processes data from all these PBXs, and in addition, has the ability to collect data from remote PBXs.
Tariscope Enterprise (hereinafter we will simply use the name Tariscope) allows you to do this. It supports dozens of types of telephone systems that are most common in the telecommunications market: 3CX, Alcatel-Lucent, Asterisk, Avaya, including all PBXs previously owned by Nortel, AudioCodes, Cisco, Grandstream, Karel, LG, NEC, Kontron (formerly Iskratel), Mitel, including PBXs from Unify, Panasonic, Ribbon Communications, Samsung, and others. If any PBX you have is not on this list, SoftPI is ready to finalize support in Tariscope for the PBX you need, free of charge.
Tariscope allows you to receive CDR data from various sources: TCP server or client, UDP server or client, FTP (SFTP) server or client, SSH, RADIUS, files from a specified folder, Microsoft SQL or MySQL databases, Asterisk AMI, etc. These sources cover virtually all CDR receiving options used in telephone systems.
And in addition, Tariscope has the ability to receive data from a remotely operating Tariscope Observer service, which can be installed directly next to the PBX hundreds or thousands of kilometers from the Tariscope server. This is relevant, for example, for legacy PBXs that transmit CDR via a serial port. In this case, Tariscope Observer receives CDR data via a serial port and then transmits it to the Tariscope system via an IP network.
Remote Tariscope Observer services can also be relevant when the user has dozens of remote PBXs from which CDR collection is performed. In this case, a separate server can be installed for part of the Tariscope Observer services so as not to overload the main Tariscope server.
The more PBXs a user has, the more difficult it is to monitor that CDR information is continuously received by Tariscope from the PBXs. And there may be various obstacles: network damage, routing changes, firewall rule changes, and others. In order for the Tariscope administrator to respond in a timely manner to a delay in receiving CDR data, Tariscope contains a Call Monitoring system. This system creates a model of receiving calls from a specific PBX and, if the expected time for receiving the next CDR data from the PBX deviates from the expected time, this system notifies the administrator so that he can quickly determine the problem and eliminate it.
Large companies have a large employee structure. Accordingly, it is desirable that the call accounting system can support any such structure. Tariscope allows you to create any hierarchical employee structure, which has no restrictions on the number of levels of such a hierarchy and allows you to receive reports on any division of the company.
Tariscope allows you to create system administrators with different access rights, for example, there may be administrators who will be able to manage only a separate group of subscribers from a certain division of the company.
Tariscope supports synchronization of subscriber parameters with AD (LDAP), which significantly simplifies subscriber administration in Tariscope. The user only needs to create a profile for such synchronization and assign this work to the Tariscope Scheduler.
Tariscope includes Tariscope Personal Area, which allows an individual subscriber to review their calls and, if necessary, set categories for their calls, for example, business and private. This allows you to create reports that will contain data on the costs of calls, both work-related and private. Department managers in their Tariscope Personal Area have the opportunity to review the calls of their subordinates and check the correctness of the assignment of category for calls.
When a company has its own corporate telephone system, the question arises of identifying corporate calls and distinguishing them from external calls. In Tariscope, you can configure the system to identify corporate calls.
If company employees have corporate mobile phones, and the mobile operator provides information about calls from these phones, Tariscope allows you to import this data into the system and perform a complete analysis of costs for all types of phone calls.
Tariscope has various methods for providing information about missed calls, as this can lead to lost contacts and, accordingly, lost revenue. There are reports for this that can be received on a schedule, in addition, such information can be displayed on the dashboard, and you can also receive an instant notification via email or messenger immediately after receiving such a call. Such a notification can be sent both to the Tariscope administrator and directly to the employee to whom this call was assigned.
A large company usually means high costs for telephone calls and problems with not exceeding the company's budget for telephone calls. Tariscope has a restriction function that allows you to set limits for a specific type of telephone traffic, both for each subscriber and for a group of subscribers as a whole. You can also set a limit for a separate gateway or trunk. When the limit is exhausted, Tariscope sends a command to the PBX that changes the class of service for a specific subscriber, group of subscribers or gateway (trunk), prohibiting telephone traffic. From the beginning of the next month, Tariscope restores access. This way, you can clearly implement the company's budget for telephone calls.
Tariscope can be installed on both Windows and Linux, so no matter what OS you use in your company, you can use Tariscope.
Anyone wishing to test the above Tariscope functionality can download the installation for free, install the system and receive a free activation key from SoftPI for 1 month for full-featured testing. SoftPI support can help with setting up the system and show you how to work with it.
